Terms and Conditions

Price FOB/Jakarta(CGK) in USD        

Packing Double lined plastic bag kept in average 10-24 kg/box. All bags secure packing in styrofoam box with liner card board box sized consist of: 

• Standard box:
• Dimensions: 42cm x 38cm x 32cm.
• Weight: 10-12 Kg per box.

• Large box:
• Dimensions: 66cm x 43cm x 34cm.
• Weight: 19-24 kg per box.

Packing Charge     

Standard Box packing : 10 USD / box.

Large Box Packing : 18 USD / box

Heat pack charge  : 2.0 USD / box (if any)

Shipping & Handling Fee  

We will confirm to customer cost shipping after customer confirm order quantity

Health Certificate and Origin Certificate Fee   

The fish will be inspected by The Department of Fisheries  Plants will be inspected by The Department of Agriculture, Health Certificate fee : USD 30  per shipment and Origin Certificate fee : USD 20 per shipment

Payment                 

Advance payment is requested by T/T (Telegraphic transfer) cover freight charge, cost of goods and packing cost by swift  transfer.

Deliver                   

Fish are quarantined and delivered within 7-15 working days depending on destination and full payment is received or quarantine, fish check and export documentation. The delivery is made by air plane and normally will reach you within 48 hours. In any case, delivery time depends on air cargo space. We ship from Soekarno Hatta International Airport located in Baten, Indonesia (CGK).

Please notify us early if Health Certificate and/or Origin Certficate is needed so that there won't be any delay in the delivery.

       

Freight                    

Freight charges are based on the actual charges from the airline and freight forwarder which we shall not consider this charge as our profit.

D.O.A           

All fishes are well conditioned/quarantined in our tanks, and if there any D.O.A, it has  to be informed to us within 24 hours from the date and time of receipt the shipment. We will replace dead fish on the next order (not cover cost of shipping, packing charges) or will be a credit by money.

IMPORTANT:
In the event of loss due to flight delays or mishandling by airplane, we advice you to check the fishes immediately upon the receipt at the airport, preferrably with the personnel who bring out your boxes.Claims should be immediately lodged directly to the airline concerned. If you do not carry out the above procedures, you risk the possibilities of getting your claims rejected. Please note that we are not liable for such DOAs. In any event, you're advised to keep us informed.